Miguel Matos
@miguelmatos
Customer service professional skilled in voice, chat, and email support.
ZimbabweWhat I'm looking for
I’m a customer service professional focused on empathy, strong interpersonal skills, and clear communication. I’ve supported customers through voice, chat, and e-mail, handling conversations with a service-first mindset.
I also bring experience in medical insurance assistance, billing, records management, and cash handling. In addition, I’ve worked as a Sales Associate and provide effective organizational support using basic operations of office programs.
Experience
Work history, roles, and key accomplishments
Customer Service Agent (Chat/Email)
NS Outsourcing
Delivered customer support through chat and email, ensuring effective communication and well-organized case handling.
Customer Service Agent (Voice)
Teleperformance
Provided voice-based customer service and handled inquiries with empathy and strong interpersonal communication.
Sales Associate & Customer Service Rep
Shanell Comunicaciones
Worked as a sales associate and customer service representative, supporting customers through clear communication and service.
Medical Insurance & Billing Assistant
Instituto Nacional de Diabetes
Served as a customer service representative supporting medical insurance processes, billing, cash handling, and records management.
Education
Degrees, certifications, and relevant coursework
Politécnico Oscu San Valero
Secondary Level, Spanish
Completed secondary level education with Spanish language study at Politécnico Oscu San Valero.
Dominico Americano
English Immersion Program, English
Participated in an English immersion program at the intermediate level.
ALANNADE LACRUZ
Basic Operations of Office Programs, Computer Science
Completed training in basic operations of office programs (computer basics).
INFOTEP
Domestic Refrigeration Training Program, Domestic Refrigeration
Received training in domestic refrigeration through INFOTEP.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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