Adebola Adewojo
@adebolaadewojo
Customer Service Representative who resolves complaints, drives onboarding, and improves satisfaction through data-informed support.
ZimbabweWhat I'm looking for
I’m a results-driven Customer Service Representative with 4 years of customer support experience. I manage inbound and outbound calls, resolve complaints, and handle CRM systems while keeping service quality consistent.
In my current role, I execute 60–80 outbound calls daily to support NPS surveys, follow-ups, onboarding engagement, and retention initiatives. I also handle inbound inquiries, escalate complex issues, and coordinate onboarding calls and post-service feedback to drive continuous improvement.
Previously, as a Patient Service Representative, I received and resolved 20–30 inbound patient and HMO calls daily, including eligibility questions and appointment scheduling. I managed pre-authorizations, maintained accurate EMR records, and collaborated with internal teams and healthcare stakeholders to reduce delays.
I’ve also worked as a Cold Caller, scheduling screenings and research appointments, performing initial eligibility checks, and updating participant records in a CRM. I’m remote-ready with stable high-speed internet, a dedicated workspace, and full availability for EST/WAT timezone overlap.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Stanbic IBTC
Jun 2025 - Present (1 year 1 month)
Executed 60–80 outbound customer calls daily to support NPS surveys, follow-ups, onboarding engagement, and retention initiatives. Handled inbound inquiries, resolved complaints, escalated complex issues, and coordinated onboarding calls with post-service feedback surveys.
Patient Service Representative
Cedacare Hospital
Oct 2024 - Jun 2025 (8 months)
Received and resolved 20–30 inbound patient and HMO calls daily, including eligibility queries, appointment scheduling, and complaints. Managed pre-authorizations for medical procedures, maintained EMR records, and worked with internal and external stakeholders to improve service delivery.
Cold Caller
Real Zenith Health Consult
Jan 2022 - Aug 2024 (2 years 7 months)
Scheduled screenings and research appointments for participants and answered incoming phone calls and emails about project services. Conducted initial phone screening for participant eligibility, updated patient records in the CRM, and managed the team calendar.
Education
Degrees, certifications, and relevant coursework
Adebola hasn't added their education
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Availability
Location
ZimbabweAuthorized to work in
Job categories
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