Jacqueline Paz

Delivered exceptional customer experience by responding to incoming calls from providers regarding claims, corrected claims, and appeals status. Verified CPT codes for authorization requirements and reviewed existing authorizations while creating initial prior authorizations.

Managed a high volume of incoming calls, emails, and chats from members, handling inquiries regarding benefit plans, store locations, eligible products, and balance inquiries. Activated and replaced cards, provided card status, and assisted customers in navigating online websites and mobile apps.

Collected copayments, scanned IDs/insurance, and registered patients on Phreesia before checking them in and out. Performed vital signs, collected urine samples, administered medications, and conducted various tests including EKG, blood work, and COVID-19 testing.

Updated patient charts in Workflow software and performed data entry for patient information in Workflow and Medical Records. Managed prescription orders for patients and faxed them into patient charts.

Provided administrative support to the back office using EClinical software, assisting with patient prescriptions, doctor's orders, and lab results. Interviewed patients while taking vitals and updated all documents on their charts.

Managed inventory by tracking restocked items and organizing merchandise according to daily schedule sheets. Maximized sales reach and commission, while answering phones to assist with item placements, refunds, replacements, and gift card/credit card inquiries.

Grade: Graduate

Completed an Associate of Science degree, gaining foundational knowledge in various scientific disciplines. Graduated in December 2021 from Lone Star College Cy-Fair.

Grade: Graduate

Completed the Medical Assistant program, acquiring essential skills for clinical and administrative roles in healthcare. Graduated in March 2017 from Pima Medical Institute.