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Anesipho User

@anesipholuphepha

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IT Support professional focused on troubleshooting, service tickets, and user satisfaction.

South Africa

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What I'm looking for

I’m looking for an IT Support role where I can resolve technical issues, manage service requests, and grow through continuous learning—while working with a supportive team that values clear communication and customer satisfaction.

I’m a motivated, detail-oriented IT Support professional with hands-on experience in technical troubleshooting, customer support, and system maintenance. I install, maintain, and troubleshoot computer systems and equipment, and I resolve technical issues through efficient service-ticket management.

I also support user onboarding by assisting staff and clients onto internal dashboards and systems, ensuring smooth day-to-day operations. Alongside my IT work, I’ve handled inbound and outbound customer calls for check-ins, support, and troubleshooting, strengthening my communication, problem-solving, and ability to deliver timely results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Contact Centre Agent

Harambee

Jul 2025 - May 2026 (10 months)

Conducted outbound check-in calls and handled inbound troubleshooting and technical support queries. Resolved customer issues professionally and maintained strong customer relationships to support satisfaction.

Customer Support Outbound Calling Technical Troubleshooting Customer Relationship Management Communication Time Management

IT Support Intern

Isolate Media Group

Nov 2024 - Apr 2025 (5 months)

Provided day-to-day IT support by installing, maintaining, and troubleshooting computer systems and technical equipment. Managed service tickets to resolve user issues and supported onboarding onto internal dashboards and systems.

Technical Troubleshooting Support Ticketing Systems Maintain Computer Systems User Onboarding Systems support Documentation Customer Support KPI Tracking