Looking for a job

Teegan Reddy

@teeganreddy

Message

Aspiring IT student.

South Africa

Message

What I'm looking for

I’m an IT student looking for an entry-level opportunity where I can gain hands-on experience, develop my technical skills, and grow within a supportive, learning-focused environment.

I’m an aspiring IT professional currently studying and building a strong foundation in technical support, troubleshooting, and systems fundamentals. I have a background in administrative support, which has strengthened my communication, organization, and problem-solving skills.I’m eager to start my career in IT, gain hands-on experience, and contribute to a team where I can continue learning and growing while delivering reliable support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Support Specialist

Current

Hoffenburg Media (PTY LTD)

Apr 2021 - Present (5 years 2 months)

Provided remote customer service and virtual receptionist support by managing calls,
emails, and support tickets. Acted as the first point of contact for clients, resolved
inquiries efficiently, and ensured a positive customer experience using ticketing and
communication systems.

Remote Remote Dynamic IT Support Administrative Support Customer Support Microsoft Office Suite Microsoft

Current

Virtual Customer Support

Current

Hoffenberg Media (Pty) Ltd

Apr 2021 - Present (5 years 2 months)

Provided remote customer service and virtual reception support by managing calls, emails, and support tickets as the first point of contact. Resolved client inquiries efficiently, handled high-volume requests, de-escalated conflicts, and supported company administrative needs using ticketing and communication systems.

Remote Customer Support Virtual Reception Ticketing Systems Email Support Customer Conflict De Escalation Client Terms Verification Administrative Support Customer Communications Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

ITU Online

Certificate Of Completion, CompTIA A+ Core 1 (220-1101) Training

2025 - 2025

Activities and societies: Component, mobile devices, networking hardware, virtualization, and cloud computing

Applied A+ Core 1 principles to
identify and resolve hardware
failures, including power supply
issues, RAM reseating, and storage
upgrades

Umbilo Secondary School

National Senior Certificate (or equivalent), Higher Certificate

2014 - 2019

Completed studies at Umbilo Secondary School in Durban, developing strong foundations in Mathematics and logical problem-solving, with a consistent record of punctuality and academic commitment.