nthabiseng setene
@nthabisengsetene
Detail-oriented customer-focused IT support specialist skilled in troubleshooting and remote evaluation.
South AfricaWhat I'm looking for
I am a detail-oriented and analytical IT support specialist with a strong ability to read, understand, and evaluate code and technical processes. I am self-taught, continuously learning, and comfortable working independently in remote environments.
I have hands-on experience providing customer support via calls, live chat and email, resolving hardware and software issues, and assisting with router/modem configuration and basic networking commands. I improved first-call resolution by 70% through consistent communication and process adherence.
In past roles I supported client communications, scheduling, data entry, reporting, and IT maintenance for organizations including a government ministry and regional financial services. I receive positive feedback from customers and internal quality reviews for clarity and professionalism.
I am open to fully remote opportunities, flexible with time zones and weekend shifts, and motivated to contribute to teams that value clear communication, empathy, and reliable technical support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Veza-ICT
May 2025 - Present (9 months)
Handled inbound client calls with empathy, recorded client details accurately, followed up on leads, and assisted managers with reporting and administrative tasks to improve client onboarding and retention.
Administrative Support
Mukuru Lesotho
Oct 2021 - Nov 2023 (2 years 1 month)
Managed client communications and scheduling, performed data entry and reporting, and organized digital workflows to maintain operational efficiency and service quality.
IT Support Intern
Ministry of Finance
Feb 2020 - Aug 2020 (6 months)
Provided technical support by resolving hardware and software issues, assisted with installation and configuration of systems, and performed routine maintenance to ensure equipment reliability.
Education
Degrees, certifications, and relevant coursework
LULimkokwing University
Associate Degree in Information Technology, Information Technology
2020 - 2020
Grade: Pass
Completed an Associate Degree in Information Technology with a passing grade in 2020.
Khukhune High School
General Certificate of Secondary Education, Secondary Education
2016 - 2016
Grade: Pass
Awarded the General Certificate of Secondary Education with a passing grade in 2016.
Khukhune High School
Junior Certificate, Lower Secondary Education
2013 - 2013
Grade: Second class
Received the Junior Certificate with a second class in 2013.
Muela Primary School
Primary School Leaving Certificate, Primary Education
2010 - 2010
Grade: Third class
Completed primary education and received the Primary School Leaving Certificate in 2010.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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