At Greater Tzaneen Municipality, I responded to user incidents and requests across multiple departments, tracked helpdesk calls through to resolution within SLA, and escalated unresolved issues with clear documentation.
I diagnosed hardware, software, and connectivity faults, installed and configured computers and peripherals, and managed Active Directory accounts, password resets, and access permissions. I also maintained ICT asset and inventory records and documented system configurations and support procedures.
Alongside my IT support experience, I repair and upgrade laptops for myself and others, including replacing RAM, hard drives, and other components. I hold AWS Certified Cloud Practitioner and Oracle Cloud Infrastructure 2025 Foundations Associate certifications.
