Open to opportunities

sithembile sebajoa

@sithembilesebajoa

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A skilled professional with a passion for IT support and network management.

South Africa

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What I'm looking for

a skilled professional with a passion for IT support and network management. Throughout my career, I've earned a reputation for swiftly resolving internet connection failures and providing comprehensive IT helpdesk support. I excel in troubleshooting software, network, and server issues, ensuring minimal downtime for users. My expertise also extends to building and maintaining hardware, managing PBX systems, and ensuring the smooth functioning of Microsoft Office 365, even during challenging times like the COVID-19 pandemic. I'm committed to delivering top-notch service, consistently achieving high ratings, and exceeding expectations in talent searches for individuals with a drive for excellence in IT support and network administration.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Empact Group

Resolved internet connection failures promptly and thoroughly, liaisin with network providers to restore operations within hour.
Achieved 95% rating by providing friendly and comprehensive I helpdesk support services for users each week.
Resolved IT help desk tickets by promptly troubleshooting and repairing software, network and server issues.
Built PCs and laptops for new staff.

IT Support Intern

Empact Group

Feb 2017 - Feb 2018 (1 year)

Recorded communication and data transfer information fortroubleshooting and security analysis.
Educated users on correct use and maintenance procedures to prevent recurrence.
Walked customers remotely through correct procedures and correcting common problems.
Tested, emulated and virtualised user experiences to understand operations and identify correct repair actions.
Installed and configured.