Sachin User
@sachinuser4
Experienced customer service advisor delivering high CSAT and operational excellence.
South AfricaWhat I'm looking for
I am a customer service advisor with over four years supporting high-volume USA and UK campaigns, consistently delivering exceptional customer satisfaction and operational results. I specialize in front-line support, back-office operations, travel advisory services, and have been recognized as a top performer across multiple clients.
I bring proven leadership as a 2IC, experience mentoring peers through TTEC’s BUILD Programme, and strong performance on KPIs—including high CSAT scores, low return-call rates, and high ticket resolution volumes. I am detail-oriented, adaptable across campaigns and tools, and committed to continuous improvement and team success.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TravelAdvisor
Jan 2025 - Present (9 months)
Deliver front-line travel advisory and customer support, achieving 97% customer satisfaction and maintaining lowest return-call rate by resolving most queries on first contact while minimizing AHT.
Customer Service Representative
IGT Solutions
Jan 2023 - Dec 2024 (1 year 11 months)
Supported a high-volume USA campaign delivering front-line and back-office support, maintaining operational excellence and achieving performance targets and quality metrics.
Provided front-line and back-office support for UK campaigns, resolved 80+ tickets daily (target 32) and was recognized as Top Performer for 8 consecutive months while coaching peers as 2IC.
Customer Service Advisor
Merchants ZA
Jan 2020 - Dec 2023 (3 years 11 months)
Supported a USA campaign (Walmart.com), ranked top performer with 98% customer satisfaction, received client recognition, and served as 2IC supporting operations and coaching peers.
Education
Degrees, certifications, and relevant coursework
Muizenberg High School
Senior Certificate, General Secondary Education
Completed Senior Certificate at Muizenberg High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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