Nokuthula Malaza

I am a dedicated and detail-oriented Travel and Customer Service Specialist with over five years of experience in hospitality, administration, and public service. My journey has been marked by a commitment to excellence in managing bookings, resolving customer queries, and organizing large-scale scheduling operations. I pride myself on my outstanding communication skills and my ability to multitask under pressure, always striving to maintain high client satisfaction.

Throughout my career, I have achieved significant milestones, such as spearheading youth education events that reduced teen pregnancy in local schools by 20% and coordinating over 500 tutoring sessions monthly, which boosted student satisfaction by 20%. My proficiency in Microsoft Office, travel logistics, and CRM tools has enabled me to introduce a digital filing system that improved document access speed by 50%. I was honored to be awarded the Best Performing Support Agent in 2023 for my consistent excellence in service delivery.