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@sisipogigi
Customer-focused service professional skilled in conflict resolution and communication.
I am a customer-focused professional with hands-on experience in customer service and client relations across aviation and energy sectors, known for empathy, problem-solving, and effective communication in fast-paced environments.
In my recent roles I supported members and customers with plan coverage, claims, travel bookings, and energy installations, handling escalations, coordinating with internal teams, and maintaining accurate records while complying with privacy regulations.
I hold certifications in Full Stack Development and professional diplomas in HR, Project Development and TEFL, and I seek opportunities where I can apply my customer-relations expertise, continuous improvement mindset, and cross-cultural awareness.
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Work history, roles, and key accomplishments
Provide member support for plan coverage, claims, prior authorizations and enrollment, de-escalating complex calls and ensuring accurate documentation while complying with HIPAA and internal privacy policies.
IGT Solutions
Feb 2024 - Nov 2024 (9 months)
Handled flight and booking inquiries, resolved customer complaints, and analysed feedback to improve service quality and support loyalty programs for airline customers.
Supported customers on solar installation, quotes, scheduling and post-installation issues, clarified billing and warranty queries and maintained detailed interaction records to drive service resolution.
Degrees, certifications, and relevant coursework
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