PMPatricia Mehana
@patriciamehana
Customer Service professional with 10+ years of experience
South AfricaWhat I'm looking for
I am a dedicated and results-driven Customer Service professional with over 10 years of experience in various industries, including retail and travel. Throughout my career, I have developed strong communication and problem-solving skills, with a proven track record of providing exceptional customer service.
In my current role as Lead Associate/Ticketing Agent at WNS BPO, I have honed my skills in booking flight tickets, cancelations, and changes, as well as booking accommodation and car rentals. I am proficient in using GDS systems such as Amadeus and Sabre, and have received training on Pegasus.
Prior to my current role, I have worked in various customer-facing roles, including retail and hospitality, where I have developed strong interpersonal skills and the ability to work well under pressure.
Experience
Work history, roles, and key accomplishments
Lead Associate/Ticketing Agent
WNS BPO
Jan 2017 - Feb 2023 (6 years 1 month)
Helped customers with booking flight tickets, cancelations, ticket changes, booking accommodation and car rentals, and charging cards and miles through phone and emails.
Teller
Shell Fuel
Jan 2009 - Apr 2012 (3 years 3 months)
Helped customers with purchases, upselling, and payments, and performed tasks such as stock takes, receiving, baking, and balancing floats.
Receptionist
40XFire Studios
Jan 2008 - Jan 2008 (0 months)
Answered and referred calls to relevant departments, greeted visitors, handled queries, and managed meeting rooms.
Retail Associate
Jet (Edcon)
Jan 2001 - Jan 2005 (4 years)
Assisted with new accounts, fraud reports, and payments, and performed tasks such as stock takes, unpacking, and balancing cash floats.
Education
Degrees, certifications, and relevant coursework
Patricia hasn't added their education
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Availability
Location
South AfricaAuthorized to work in
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