Open to opportunities

Shen Rowan

@shenrowan

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Senior ServiceNow engineer driving secure, scalable enterprise platforms and integrations.

United States

Message

What I'm looking for

I seek roles where I can lead ServiceNow platform strategy and integrations, mentor teams, and improve reliability and compliance within collaborative, security-focused organizations.

I am a results-driven Senior ServiceNow Engineer with 13+ years designing, configuring, and maintaining enterprise ServiceNow platforms across healthcare and retail sectors. I specialize in ITSM, ITOM, HRSD, and GRC, with deep expertise in platform administration, integrations, and automation.

At KPMG I administered enterprise instances, led a 9-member Agile team, delivered multiple releases ahead of schedule, and built integrations with Azure AKS and Epic to enable real-time analytics across 85+ systems. I have led ITSM and GRC deployments that streamlined compliance workflows and reduced audit preparation time across tens of thousands of transactions.

I mentor technical teams, produce technical documentation and architecture diagrams, and focus on system reliability, instance hardening, and performance optimization to deliver secure, compliant ServiceNow ecosystems aligned with ITIL and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Engineer

Current

KPMG

Jan 2022 - Present (3 years 9 months)

Administer enterprise ServiceNow platform for healthcare clients and led ITSM/GRC deployments that streamlined compliance workflows across 18,000+ transactions and delivered multiple releases ahead of schedule, securing a multi-million-dollar renewal.

ITSM GRC REST APIs SAML)Agile)

ServiceNow Engineer

Titan Technologies

Jun 2018 - Dec 2021 (3 years 6 months)

Implemented ITOM and HRSD modules and integrations (REST/SOAP, MID Server) to streamline operations for thousands of users, deployed Flow Designer workflows with AI logic, and performed instance upgrades and hardening to meet enterprise security standards.

ITOM Flow Designer REST SOAP AWS Cloudwatch Instance Upgrades Virtual Agent)

ServiceNow Developer

ICG Automation

Sep 2015 - May 2018 (2 years 8 months)

Built REST integrations with Epic and developed Service Portal/custom widgets to improve data accuracy and user adoption, enabling predictive ticketing that improved resolution efficiency across high-volume incidents.

REST APIs Service Portal AngularJS Predictive Ticketing Performance Analytics

ServiceNow Administrator

High-Rise Consulting, LLC

May 2012 - Aug 2015 (3 years 3 months)

Managed ServiceNow across multiple enterprise instances, configured Event Management and Performance Analytics to reduce incident response time and reporting costs, and automated user provisioning via LDAP for thousands of users.

Event Management LDAP Performance Analytics User Provisioning Instance Management Training