Andy Gutierrez

I am an experienced Operations Manager with a proven track record of success in product launches, process improvements, and data-driven decision-making. My career has taken me through various industries, allowing me to showcase my abilities to lead cross-functional teams, optimize operations, and drive impactful results.

Education:

I hold an MBA from Yonsei University and a BA from Syracuse University, with a Lean Six Sigma Greenbelt certification. My educational background has equipped me with the technical proficiency and managerial skills needed in the competitive business landscape.

Experience:

At Flex Finance, as a Payment Operations Training Manager, I led a comprehensive overhaul of the payment process. By implementing new systems and metrics, I improved team performance by 15 to 20% monthly and ensured near-perfect payment accuracy. I also played a significant role in marketing automation initiatives, utilizing tools like Typeform and Mailchimp to gather customer feedback and increase response rates.

During my time at Karhoo, I was instrumental in slashing onboarding times and improving trip reconciliations. I spearheaded marketing automation for the US market, using Orrto to create systematic lead capture journeys and optimize customer engagement.

At Unified Social, I contributed to reducing invoicing errors by 30% and campaign error rates to under 0.5%. My collaboration with the marketing team led to building robust audience profiles and reports, creating comprehensive dashboards for actionable insights.

Skills and Achievements:

I am adept at leveraging tools such as SQL, Salesforce, Orrto, Formassembly, Typeform, and Mailchimp to streamline processes and optimize operations. My key achievements include driving a 20% MTM growth rate at Flex and reducing support time by 40%.

Leadership and Approach:

My approach to challenges is characterized by systematic problem-solving and continuous improvements. I believe in involving the team in solutions and reflecting on projects to further enhance processes. My leadership style emphasizes collaboration and proactive thinking, leading to better team performance and contractor retention.

In sum, my varied experiences, hands-on approach, and relentless drive for excellence position me as a valuable asset to any organization seeking growth and efficiency. Whether in operations or marketing, I bring a blend of technical skills, strategic thinking, and practical insights to deliver tangible results.