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Jazzmyne Smiley

@jazzmynesmiley

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Operations manager driving process improvement, team development, and consistent operational excellence.

United States

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What I'm looking for

I seek a role where I can lead operations, improve processes, develop teams, and drive measurable efficiency in a collaborative, growth-oriented company.

I am a results-driven Operations Manager with experience optimizing processes, managing cross-functional teams, and improving operational efficiency across retail and service environments.

I have led recruitment, onboarding, scheduling, payroll, and staff training while implementing operational checklists and standards that boost productivity and maintain quality.

My background includes client-facing optimization work using tools like Jira, Salesforce, Google Suite, Slack, and Zoom, and a track record of meeting and exceeding performance metrics.

I bring strong communication, problem-solving, and project management skills, with proven expertise in inventory control, labor planning, and customer-focused service delivery.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Hertz

May 2023 - Present (2 years 5 months)

Improved vehicle preparation productivity and lot organization, led recruitment/onboarding and coaching, and managed scheduling and payroll to enhance operational efficiency.

Operations Management Staff Training Scheduling Payroll Inventory Management Process Improvement Coaching Customer Service

Optimization Specialist

Grubhub

Oct 2021 - May 2023 (1 year 7 months)

Trained restaurant partners on platform features, managed client relationships during onboarding, and consistently exceeded monthly performance metrics using CRM and collaboration tools.

Onboarding Customer Success Jira Salesforce Google Workspace Slack Zoom Performance Metrics

Operations Manager

Akira

Mar 2021 - Oct 2021 (7 months)

Maintained backroom operations and inventory control, enforced opening/closing procedures, and developed business processes while overseeing onboarding and HR coordination.

Inventory Management Onboarding HR Coordinator stock replenishment

Assistant Manager

Speedway

Jul 2019 - Mar 2021 (1 year 8 months)

Supervised daily store operations, implemented merchandising and marketing programs, managed payroll and compliance, and conducted hiring and onboarding to drive sales and safety.

Team Supervision Merchandising Payroll Onboarding Compliance Sales Reporting

Customer Service Rep

Speedway

Jan 2018 - Jul 2019 (1 year 6 months)

Delivered high-quality customer service, processed transactions and money services, and maintained store cleanliness and food handling standards to ensure customer satisfaction.

Customer Service Money Orders Transaction recording Food Safety POS Operation