Andre Richards
@andrerichards
Customer support supervisor delivering fast, accurate phone and CRM-based resolutions across energy and remote service teams.
JamaicaWhat I'm looking for
I manage daily fuel station operations at Total Energies in Jamaica—coaching cashiers and attendants, addressing customer inquiries, and keeping service, safety, and compliance on track.
Before and alongside that role, I’ve handled remote customer support with Arise, responding by phone, email, live chat, and social media. I resolve complaints, process orders and account updates, and log detailed interactions in CRM systems to keep follow-ups tight.
I’ve also worked as an Inventory Clerk at Rubis Energy Jamaica, tracking stock levels, reconciling cycle counts, investigating inventory discrepancies, and coordinating with warehouse and purchasing to keep records accurate.
When customers are about to churn, I’ve stepped in as a Customer Retention Agent at AG Marketing—listening to concerns, offering solutions like discounts or service adjustments, and meeting retention KPIs such as CSAT and first-call resolution.
Experience
Work history, roles, and key accomplishments
Supervisor
Total Energies
Aug 2025 - Apr 2026 (8 months)
Oversaw daily operations of a fuel station, ensuring excellent customer service and compliance with safety standards. Supervised staff, managed cash handling, and monitored inventory levels.
Customer Service Representative
Arise
Jan 2024 - Feb 2026 (2 years 1 month)
Assisted customers via phone, email, and live chat, resolving inquiries and ensuring a positive experience. Maintained detailed records in CRM systems and met KPIs such as CSAT and FCR.
Inventory Clerk
Rubis Energy Jamaica
Apr 2024 - May 2025 (1 year 1 month)
Tracked and maintained inventory accuracy through cycle counts and audits. Received shipments, processed orders, and coordinated with warehouse teams to resolve discrepancies.
Customer Retention Agent
AG Marketing
Feb 2023 - Mar 2024 (1 year 1 month)
Contacted dissatisfied customers to resolve issues and reduce churn. Offered solutions such as discounts or service adjustments to retain customers and maintained CRM records.
Sales Representative
Outplex
Aug 2021 - Jul 2022 (11 months)
Consistently met or exceeded monthly sales targets by 100–120%. Generated new accounts and expanded existing client relationships through consultative selling.
Customer Service Representative
Ibex Global
Oct 2021 - May 2022 (7 months)
Assisted customers via phone, email, and live chat, resolving inquiries and ensuring a positive experience. Maintained detailed records in CRM systems and met KPIs such as CSAT and FCR.
Customer Service Representative
Conduent
Sep 2020 - Jul 2021 (10 months)
Assisted customers via phone, email, and live chat, resolving inquiries and ensuring a positive experience. Maintained detailed records in CRM systems and met KPIs such as CSAT and FCR.
Education
Degrees, certifications, and relevant coursework
Knox Community College
Associate of Science, Environmental Studies
Pursuing an Associate of Science Degree in Environmental Studies.
Heart Trust NTA
Certificate, Document Imaging
Completed Document Imaging Technician Level 2 certification.
St. Elizabeth Technical High School
High School Diploma, General Studies
Earned a High School Diploma with 4 CXC subjects including English Language, Social Studies, Principles of Business, and Integrated Science.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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