Sorria Smith

I am a customer service professional with over two years of hands-on experience assisting customers by phone, email, and in-person interactions. I focus on resolving issues efficiently and with empathy to deliver positive customer experiences.

My background includes cashier and retail roles where I processed transactions, handled refunds, maintained inventory records, and supported both online and in-store sales. I am proficient with Microsoft Office, POS systems, and common payment platforms.

I am self-motivated, organized, and able to work independently, including in remote environments using tools like Zoom and Microsoft Teams. I have supported inventory management, merchandising, and promotional coordination to help drive sales.

I seek roles where I can apply my customer-facing skills, attention to detail, and problem-solving abilities to improve service delivery and operational efficiency.