Serri-ann White

Assisted customers by answering calls and resolving inquiries. Updated and maintained customer records using CRM systems and handled high call volumes while maintaining professionalism.

Managed heavy workloads during peak periods and followed detailed instructions and company procedures. Maintained professionalism and a positive work environment.

Completed training in hotel room cleaning standards, bed making and linen handling, and workplace safety procedures.

Earned a High School Diploma with a focus on Office Administration, including records management, basic computer use, and organization.