Open to opportunities

Breanna Pryce

@breannapryce1

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Dedicated customer service professional with over 5 years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values customer satisfaction and team development.

I am a dedicated customer service professional with over five years of experience in retail management. My expertise lies in enhancing customer satisfaction, handling complaints, and optimizing store operations. I have a proven track record of successfully training teams and driving sales growth through strategic merchandising.

In my most recent role as a Supervisor at Fitzroy's Retail and Wholesale, I directed daily retail operations, focusing on staff scheduling, customer service, and inventory management. I cultivated and mentored a proficient team to ensure operational excellence and bolster sales growth. My commitment to resolving customer complaints with professionalism has reinforced high satisfaction rates and fostered repeat business.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Fitzroy's Retail and Wholesale

Jan 2020 - Present (5 years 5 months)

Directed daily retail operations, enhancing staff scheduling, customer service, and inventory management to streamline processes. Cultivated and mentored a proficient team, ensuring operational excellence and bolstering sales growth while resolving customer complaints professionally. Executed efficient store merchandising and optimized layouts, enhancing product accessibility and customer experien

Customer Service Team Leadership Inventory Management Merchandise Sales Growth Scheduling Operational Excellence

Education

Degrees, certifications, and relevant coursework

York Castle High School

High School Diploma, General Studies

Activities and societies: CSEC Subjects Passed: Principles of Business, English Language, Integrated Science, Religious Education, Clothing and Textiles, Social Studies

Completed studies at York Castle High School, earning a High School Diploma. Passed CSEC subjects including Principles of Business, English Language, Integrated Science, Religious Education, Clothing and Textiles, and Social Studies.

York Castle High School

Advanced Level, Tourism and Entrepreneurship

Activities and societies: CAPE Tourism Unit 1: Grade 4, Entrepreneurship Unit 1: Grade 4, Tourism Unit 2: Grade 2, Entrepreneurship Unit 2: Grade 2

Pursued Advanced Level studies at York Castle High School. Achieved Grade 4 in CAPE Tourism Unit 1 and Entrepreneurship Unit 1, and Grade 2 in Tourism Unit 2 and Entrepreneurship Unit 2.

HEART Trust College of Hospitality

Certification, Customer Service Supervision

Activities and societies: Level 3 Certification in Customer Service Supervisor

Obtained a Level 3 Certification in Customer Service Supervisor from HEART Trust College of Hospitality. This certification equipped me with advanced skills in customer service and supervision.