Open to opportunities

Kimmone Gray

@kimmonegray

Message

Resourceful customer service professional with diverse industry experience.

Jamaica

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a resourceful and customer-focused professional with hands-on experience across various sectors, including call centers, retail, hospitality, and fueling services. My proven track record in managing high-volume customer interactions has equipped me with the skills to ensure transaction accuracy and deliver personalized support that enhances customer satisfaction and drives loyalty.

In my current role as a Customer Service Representative at Sutherland Global, I maintain accurate records of customer interactions, handle an average of 180 inbound calls daily, and conduct proactive follow-ups to reinforce customer retention efforts. My previous experiences have honed my ability to collaborate with team members to identify process improvements that drive efficiency and optimize service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sutherland Global

Aug 2021 - Present (3 years 10 months)

Maintained accurate records of customer interactions, ensuring detailed documentation to support seamless follow-ups and service efficiency. Handled an average of 180 inbound calls daily, delivering prompt solutions and exceptional support to enhance customer satisfaction.

Customer Retention CRM Software Data Entry Problem Solving

Cashier / Customer Service Representative

Stewart Hardware Ltd.

Oct 2020 - Present (4 years 8 months)

Maintained a clean and organized sales floor, ensuring merchandise was properly stocked and presented to maximize accessibility and sales potential. Delivered exceptional customer service, offering accurate product guidance and tailored support to enhance the shopping experience.

Customer Service Inventory Management Sales Support

Customer Service Representative

Restaurant of Jamaica

Jul 2019 - Present (5 years 11 months)

Provided attentive table service, ensuring timely delivery of meals and a welcoming experience that encouraged customer satisfaction and repeat business. Supported daily restaurant operations, multitasking across kitchen and front-of-house duties to maintain efficiency in a fast-paced environment.

Table Service Restaurant Operations Food Preparation Customer Satisfaction Food Safety

Cashier / Pump Attendant

Jaced Consultant Ltd

Jul 2018 - Present (6 years 11 months)

Handled cash and card transactions accurately, ensuring proper change, secure handling, and reliable financial documentation. Followed strict safety protocols during fueling operations, minimizing risk and upholding a secure work environment.

Customer Service

Education

Degrees, certifications, and relevant coursework

May Pen Evening Institute

CSEC Certification, General Studies

Completed CSEC examinations in Mathematics and English Language, demonstrating foundational academic proficiency.

Kemp Hill High School

CSEC Certification, Business and Information Technology

Achieved CSEC certification in EDPM, Information Technology, Principles of Accounts (POA), Office Administration, and Principles of Business (POB). Developed strong administrative and business foundational skills.