Andrea Stapel
@andreastapel
I resolve high-volume customer issues with empathy, accuracy, and efficiency.
United StatesWhat I'm looking for
I'm currently supporting customers at Moxie Pest Control, handling 50+ calls daily alongside SMS, email, voicemail, scheduling, complaint resolution, and customer data entry.
Previously, I supported patients through RemX Specialty Staffing, handling inbound and outbound calls, protecting confidential information, reviewing billing and medical details, and working with carriers to secure medication coverage. I've also used Salesforce to transfer, verify, update, and retrieve data.
Across Tivly, Symphony Placements, and Thomas L. Cardella and Associates, I've handled insurance inquiries, survey data collection, and medical-supply order support while meeting service objectives and building customer trust.
Experience
Work history, roles, and key accomplishments
Customer Service Expert
Moxie Pest Control
Mar 2026 - Present (6 months)
Handles up to 50+ calls daily, responds to customer inquiries via SMS, email, and voicemail, and assists with scheduling and service complaints. Participates in cross-training and recommends improvements to customer service procedures.
Education
Degrees, certifications, and relevant coursework
Grand Canyon University
Bachelor of Science, Business Administration
2022 -
Pursuing a Bachelor of Science in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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