Open to opportunities

Andrea Chavez

@andreachavez

Bilingual Customer Service Representative with years of remote insurance experience highly organized, dependable, and comfortable working independent

United States

Message

What I'm looking for

I'm looking for a customer service or client support role where I can help clients resolve inquiries, process documentation and payments accurately, and build positive relationships through strong follow-up and communication.

Customer Service Representative with 3+ years of experience in the insurance industry, including remote customer support, data entry, payment processing, documentation, and account servicing. Strong written and verbal communication skills with experience handling customer inquiries, resolving service issues, and managing multiple tasks accurately. Bilingual in English and Spanish, highly organized, dependable, and comfortable working independently in remote environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Insurance Solutions Group

Feb 2022 - Jul 2025 (3 years 5 months)

Updated and maintained database with accurate customer information and timely data entry. Handled customer calls, created certificates of insurance, processed documents, created policies, contacted customers, and took payments.

Data Entry Customer Service Payment Processing Documentation Database Management

Customer Service Representative

Seguros Vasquez

Jun 2018 - Jun 2019 (1 year)

Responded to high-volume customer inquiries by phone and email.
Maintained accurate customer records and completed data entry
Marketing calls for Life and Health Insurance.

Excel CRM Salesforce Microsoft Office