Open to opportunities

Shatavia Borner

@shataviaborner

Message

Senior customer service and data entry professional, focused on accurate applications and exceptional client support.

United States

Message

What I'm looking for

I’m seeking to utilize my customer service and data entry expertise in a dynamic organization where I can ensure accurate time management, maintain strict confidentiality, and help customers complete applications successfully.

I’m a dedicated, detail-oriented professional with extensive experience in customer service and data entry, where I help resolve complex issues while maintaining high customer satisfaction and error-free data input.

As a Sr. Customer Service Representative at Benefit Solution, I input data into multiple software programs, receive inbound calls to assist customers with their healthcare portfolio, prepare/process client information, and review/verify the accuracy of submitted documents.

Previously, I worked as a Remote Data Operator and Receptionist/Administrative Assistant, using chat-based communication, discretion in client information, decision-making, and strong recordkeeping to support clients, complaints/refunds/replacements guidance, and internal administrative needs with reliable, dependable performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Data Entry Rep

Current

Benefit Solutions

Jan 2021 - Present (5 years 5 months)

Input data into multiple software programs. • Receive inbound calls and assist customers with their healthcare portfolio. • Prepare/Process client information. • Review and verify the accuracy of submitted documents. • Provide guidance and assistance to customers in completing their applications. • Investigate customer complaints as requested and needed.