Kennya Estrella

Assisted Wells Fargo callers with credit-card disputes and fraud-related inquiries, resolving account issues and documenting outcomes for follow-up.

Managed Medicare Advantage and PDP enrollment for beneficiaries, answering questions and processing requests through customer support workflows.

Dispatched loads for drivers and supported payroll processing by coordinating logistics updates and maintaining accurate load information.

Sold products by identifying customer needs, meeting client expectations, and securing orders from existing and prospective customers.

Resolved claim issues by investigating concerns, following up on outstanding items, and documenting claim-file activity in a timely manner.

Sold insurance products and serviced existing accounts while pursuing new business through scheduled customer outreach, providing exceptional service and accurate account notes.

Promoted telecommunication products and services by following up inbound leads and conducting outbound cold calls and emails.

Handled inbound calls for English- and Spanish-speaking customers, addressing complaints, documenting findings, and escalating cases to district managers when needed.

Completed insurance claim documentation by preparing and verifying title and bill-of-sale records before transferring them for processing.

Supported Mercedes-Benz Financial Services customers with bilingual loan and lease assistance, updating applications and payoff information and processing payments and vehicle purchase documents.

Provided bilingual customer service and cash support, resolving incidental issues and promoting the Walmart credit card to customers.

Completed an Associate’s degree in Business Administration & Management at International Business College in El Paso from February 2016 to March 2018.

Completed upper secondary education and earned a high school diploma from Del Valle High School.