Kay Mancha

I’m a customer-focused, detail-oriented insurance and client support professional with 10+ years of experience, specializing in delivering high-quality service in remote environments. I’m known for managing high call volumes while keeping a professional, empathetic tone and providing accurate information.

I currently provide customer support via phone, email, and online platforms for policy changes, billing inquiries, and coverage questions. I also guide customers through claims processes, share timely updates, and maintain accurate records using CRM systems to resolve issues efficiently.

Before this role, I served as an Insurance Agent and handled policy servicing, claims, and billing support while processing documentation and ensuring compliance. I bring bilingual communication in English and Spanish, strong problem resolution, and reliable multitasking across digital platforms—so customers feel supported from first contact to resolution.