Priscila Hernandez
@priscilahernandez
I resolve customer issues and sell tailored insurance solutions bilingually.
United StatesWhat I'm looking for
I'm currently providing personalized insurance solutions, quotes, policy applications, renewals, and additional coverage recommendations at Ontiveros Insurance.
Previously at Pronto Insurance, I reviewed policy applications, worked with underwriters to support efficient policy binding, calculated premium rates, and resolved billing concerns professionally. I build customer relationships through attentive service and stay composed during high-pressure situations.
My earlier mobile retail experience at Metro by T-Mobile strengthened my ability to exceed sales targets, build repeat business, and explain wireless products and technology clearly.
I'm fluent in English and Spanish, remote-ready, and comfortable managing high-volume calls, customer complaints, and client services using strong communication and computer skills.
Experience
Work history, roles, and key accomplishments
Insurance Sales Agent
Ontiveros Insurance
Apr 2025 - Present (1 year 4 months)
Provides personalized insurance solutions and quotes to clients, handles new policy applications and renewals, upsells additional coverage, and resolves billing issues and customer concerns professionally.
Reviewed policy applications and liaised with underwriters for efficient policy binding. Built strong customer relationships, calculated and quoted premium rates, and promoted additional insurance products.
Mobile Expert
Metro by T-Mobile
Jan 2021 - Mar 2021 (2 months)
Consistently achieved and exceeded sales targets in a fast-paced retail environment. Built long-term customer relationships and demonstrated strong product knowledge of mobile devices and wireless plans.
Education
Degrees, certifications, and relevant coursework
Southern Careers Institute
Business Administration
2022 - 2023
Pursued a Business Administration program at Southern Careers Institute.
iSchool Virtual Academy
High School Diploma, General Studies
2019 -
Earned a High School Diploma from iSchool Virtual Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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