KCKilah Carter
@kilahcarter
Dedicated customer service representative with extensive experience in data entry.
United StatesWhat I'm looking for
I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My positive attitude and proven skills in establishing rapport with clients have made me a valuable asset in every role I have undertaken. I am relentlessly motivated to maintain customer satisfaction and contribute to company success.
Currently, I work as a Licensed Insurance Agent Customer Support at Foundever, where I assist customers with billing questions and issue auto policies. My previous experience at High Noon Group involved cross-training in multiple departments and analyzing customer service requests to improve business performance. I have a strong background in data entry and administrative tasks, having worked at Target, where I ensured the accuracy of valuable company information.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent Customer Support
Foundever
Mar 2024 - Present (1 year 7 months)
Helped with billing and auto insurance questions, issuing auto policies and generating quotes for customers. Handled high call volumes daily while working remotely.
Customer Service
High Noon Group
Sep 2023 - Jul 2024 (10 months)
Cross-trained in multiple departments to understand company needs and train new employees. Analyzed and updated Salesforce software, processing customer service requests via phone and email.
Data Entry/Account Administrative Representative
Target
Apr 2022 - Aug 2023 (1 year 4 months)
Performed administrative tasks and assisted in executing business solutions, successfully entering data into the company database. Generated data reports and performed backups.
Customer Services Representative
Loves Travel Stop
Oct 2021 - Mar 2022 (5 months)
Assisted staff with resolving complex customer issues and implemented targeted solutions. Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Degrees, certifications, and relevant coursework
The College of Health Care Professions
Certification, Medical Assisting
Currently pursuing a certification in Medical Assisting at The College of Health Care Professions. This program focuses on developing essential skills for a career in healthcare.
Primavera Online High School
Diploma, General Studies
Completed high school education, earning a diploma from Primavera Online High School. The curriculum provided a foundational understanding across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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