Open to opportunities

Tita Precious

@titaprecious

Dedicated Customer Service Representative with 5+ years improving customer satisfaction through accurate support and data.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, keep high accuracy in data, and use CRM/Office tools to drive satisfaction. I thrive in fast-paced teams and want a place that rewards ownership and clear communication.

I am a dedicated and detail-oriented Customer Service Representative with over five years of experience in customer support, sales, and data entry. I handle customer inquiries, resolve issues efficiently, and maintain customer satisfaction—often with measurable impact, including a 15% increase in customer satisfaction ratings.

In my current Insurance Agent role, I assist clients with health, life, and property insurance, manage policy applications for accuracy and compliance, and process claims with clients and adjusters to improve turnaround times. I also conduct regular follow-ups to review policy options, upsell additional coverage, and maintain strong client relationships, while staying current through training.

Earlier roles strengthened my attention to detail and reliability across data and customer-facing work: I entered and verified large volumes of data with high accuracy, documented sales interactions in CRM systems, and supported customers remotely with travel planning. I bring strong technical skills across CRM systems, MS Office, and data management software, and I take ownership of difficult challenges in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Insurance Agent

VXI Global

Jan 2023 - Jan 2026 (3 years)

Advised clients on health, life, and property insurance, increasing customer satisfaction ratings by 15%. Managed new policy applications with accuracy and compliance, and processed claims with clients and adjusters to improve resolution turnaround times.

Policy Administration Claims Processing CRM Systems Regulatory Compliance Client Retention

Data Entry Clerk

Redd Diamond Recruiting

Jan 2023 - Dec 2023 (11 months)

Entered and verified large volumes of data with high accuracy while maintaining organized electronic files and performing regular data backups. Supported document classification and digitalization while following data security and confidentiality protocols.

Data Entry Data Verification DataBase Systems Data Integrity Electronic Filing Data Backup Data Security

Sales Representative

Calendars.com

Jul 2022 - Jan 2023 (6 months)

Built and maintained customer relationships by identifying needs and providing detailed product information to support purchasing decisions. Conducted product presentations, negotiations, and closing while documenting all interactions in CRM systems.

Customer Relationship Management Product Presentations Negotiation Sales Closing

Customer Service Rep

LSG Sky Chefs

May 2020 - Jun 2022 (2 years 1 month)

Handled customer inquiries, complaints, and order processing while applying strong product knowledge to resolve issues. Processed returns, exchanges, and refunds according to company policies and collaborated with sales to support a smooth handoff to customer support.

Customer Support Order Processing Product Knowledge Customer Retention

Travel Specialist

Southwest Airlines

Dec 2018 - Feb 2020 (1 year 2 months)

Booked and managed domestic and international flights for clients while supporting travel planning decisions. Addressed customer concerns and provided guidance on visa requirements, travel insurance, and trip planning to maintain high satisfaction.

Travel Planning Remote Customer Service Travel Insurance Guidance Customer Satisfaction