MAlehloa Anna Mhlambi
@malehloaannamhlambi
Customer Service professional with experience in data company
South AfricaWhat I'm looking for
I am a dedicated and empathetic Customer Service professional with experience in providing top-notch service to clients. With a strong background in electrical engineering, I have honed my skills in ensuring first-call resolution and providing detailed explanations of products and services.
In my previous roles, I have demonstrated my ability to work efficiently, answer inbound calls timeously, and ensure that quality standards are met. I am a quick learner, familiarizing myself with products and procedures to handle enquiries effectively.
I am a team player with excellent communication skills, able to respond to customers' queries professionally and with empathy. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Customer Service Agent
MERCHANTS – DATA
Dec 2021 - Aug 2022 (8 months)
Provided customer service, ensured first call resolution, and escalated faults on billing. Maintained quality standards, learned company products and procedures, and responded to customer queries.
Customer Service Associate
WEBHELP
Sep 2022 - Feb 2022 (-1 years 5 months)
Responded to customer queries, provided detailed explanations of services and products, and ensured accurate customer details. Familiarized myself with products and procedures to handle enquiries.
Tech stack
Learn about the tools and technologies that MAlehloa Anna likes to use.
Availability
Location
South AfricaAuthorized to work in
Job categories
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