I'm eager to contribute my customer support skills to enhance customer satisfaction and upsell company products
Looking for a job
Siyabonga Mthethwa
@siyabongamthethwam
As a dedicated customer specialist a strong background great customer service, I bring over 3 years of hands-on experience in supporting customers.
South AfricaWhat I'm looking for
I am an experienced customer service representative with a strong background in supporting customers in various industries. At Sky in the UK, I helped customers with their TV and broadband services over the phone, email, and chat. I effectively resolved technical issues and billing questions while keeping accurate records of our interactions. Previously, at OVO Energy, I assisted customers with their energy accounts and billing inquiries. I also worked at Capital One in the US, where I supported credit card customers with account and payment questions. I am skilled at handling complex issues and collaborating with teams to find solutions. I am excited to bring my expertise to a remote call center role.
Experience
Work history, roles, and key accomplishments
Current
Delivered exceptional customer retentions specialist advisor skills for TV broadband services and new mobile cellphones sales team via phone and email channels. Resolved technical issues and billing inquiries, ensuring high levels of customer satisfaction while resolving complaints
OU
Customer Service Representative
OVO Energy (UK)
Jan 2024 - Feb 2025 (1 year 1 month)
Assisted customers with energy account management, billing issues, and service inquiries via phone and email. Maintained accurate records of customer interactions and follow-up actions when resolving customer complaints, always applying empathy throughout my conversations.
CU
Customer Support Agent
Capital One (US)
Jun 2023 - Jan 2024 (7 months)
Supported credit card customers with inquiries related to accounts, payments, and fraud detection. Utilized CRM tools to document interactions and escalate complex issues to specialists.
Education
Degrees, certifications, and relevant coursework
RS
Rossburgh High School
National Senior Certificate, General
2018 - 2022
Completed National Senior Certificate (Matric) at Rossburgh High School from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
250k-350k ZAR
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