Thobeka Mdletshe
@thobekamdletshe
Customer service specialist focused on utilities, upselling, and technical support.
South AfricaWhat I'm looking for
I am a results-driven customer service professional with over five years of experience supporting international and local clients in BPO and utilities sectors.
I have hands-on experience handling inbound voice, chat, and email channels, CRM platforms, ticketing, complaint resolution, refunds, and online payments. I consistently book siteworks, coordinate engineer visits, and manage fault detection for meters.
My utility-specific expertise includes prepaid and credit meters, smart meter resets and remote credit loading, meter troubleshooting, debt collection and counseling, subsidy and claim handling, and upselling products such as solar panels, electric vehicle solutions, and heating systems.
I bring strong time-management and multitasking skills, field sales and face-to-face client engagement experience, and a proven track record of resolving customer issues while driving product uptake and service continuity.
Experience
Work history, roles, and key accomplishments
Energy Specialist
Bespoke International Group
May 2023 - Feb 2024 (9 months)
Handled inbound chat, email, and phone support for utilities; booked meter removals and siteworks, performed fault detection, and upsold energy products (solar, smart meters, EV charging), improving resolution and revenue outcomes.
Energy Specialist
Huntswood
Oct 2022 - Apr 2023 (6 months)
Provided customer service for utility customers including prepaid meter troubleshooting, remote credit loading, smart meter resets, refunds and bookings for site inspections to reduce downtime and complaints.
Customer Service Associate
Webhelp
May 2022 - Oct 2022 (5 months)
Managed order tracking, refunds, warranties and online payments while resolving customer complaints and handling ticketing to improve customer satisfaction and retention.
Customer Service Agent
Merchants
Dec 2017 - Apr 2022 (4 years 4 months)
Provided mobile network and fibre-to-home support including claims handling, device blacklisting, insurance assistance, technical fibre troubleshooting, and sales of fibre services to new customers.
Field Agent
Metropolitan Life
Aug 2017 - Dec 2017 (4 months)
Delivered face-to-face customer service, sold life and funeral insurance, processed claims, and acquired clients through field outreach and upselling.
Sales Consultant
1st Call Group
Feb 2017 - Jul 2017 (5 months)
Conducted cold calling to sell car insurance products, handled objections, and updated customer records in CRM to drive conversions.
Education
Degrees, certifications, and relevant coursework
Welabasha High School
Matric (National Senior Certificate), General Secondary Education
Completed secondary education and obtained a Matric certificate.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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