Andhika Cikal
@andhikacikal
I resolve technical customer issues, improve support workflows, and handle high-volume email and chat queues.
IndonesiaWhat I'm looking for
At Influx, I provide technical support for customers and Tier 1 agents, bridge communication with engineering teams, and resolve billing and refund inquiries. I handle 60–100 email and chat tickets per day, maintain an 85% CSAT rate in Intercom, and de-escalate technical and refund-related complaints.
I've also supported Amazon and eBay dropshipping operations at PT. Getei Teknologi Utama, including order fulfillment, stock synchronization, product listings, and reinstating more than 10 accounts. My English Language and Cultural Studies background informs how I communicate across tones and de-escalate difficult situations, while I also help onboard and train new support agents.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Agent
Influx
Aug 2021 - Present (5 years 1 month)
Provided comprehensive technical support to customers and Tier 1 agents, troubleshooting diverse technical issues. Managed high volume of interactions, achieving 85% CSAT and assisting with onboarding and training.
Education
Degrees, certifications, and relevant coursework
Airlangga University
Bachelor of Arts, English Language and Cultural Studies
2014 - 2018
Grade: 3.4/4.0
Pursued a Bachelor of English Language and Cultural Studies with a focus on Film Studies, enhancing communication and de-escalation skills.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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