Aryansyah Pratama
@aryansyahpratama
Remote customer support specialist with 5+ years resolving technical issues and delivering empathetic service.
IndonesiaWhat I'm looking for
I am a remote Customer Support Specialist with 5+ years of experience providing email, chat, and technical support for digital platforms and international clients. I specialize in diagnosing and replicating technical problems, managing high-volume tickets with empathy and accuracy, and collaborating with product teams to resolve recurring issues.
I thrive in multicultural, remote-first environments and contribute to improving knowledge bases, internal processes, and customer experience. Fluent in English and Indonesian, I prioritize clear, people-first communication and consistently maintain detailed CRM records while supporting cross-functional teams.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Digital Support Solutions
Apr 2021 - Jul 2025 (4 years 3 months)
Provided email and chat-based technical support for international clients, diagnosing and replicating user-reported bugs and collaborating with product teams to resolve issues while maintaining high-volume ticket throughput and empathy-driven service.
Administrative Officer
PDAM Tirtawening
Jan 2018 - Feb 2021 (3 years 1 month)
Managed records, customer account and payment data, and internal reports while handling incoming customer inquiries and collaborating with finance and operations to support payroll, budgeting, and process compliance.
Administrative Officer
Skybridge Solution
May 2014 - Jan 2018 (3 years 8 months)
Maintained operational databases and documentation, processed customer accounts and payments, produced internal bulletins and reports, and coordinated with finance to manage payroll and inventory records to improve workflow efficiency.
Customer Service Representative
LeEclairs
Jan 2011 - Jan 2014 (3 years)
Delivered front-line customer support handling inquiries, orders, and complaints in a fast-paced environment, resolving issues to retain customers and supporting daily operations and inventory tasks.
Education
Degrees, certifications, and relevant coursework
UPUniversitas Padjadjaran
Diploma (D3), English Language and Literature
2010 - 2014
Completed a D3 program in English Language and Literature focused on linguistic and literature studies from 2010 to 2014.
SMA Pasundan 1
High School Diploma, Social Studies
2007 - 2010
Completed secondary education with a focus on social studies, graduating in 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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