Fadhlan Aulia Zikra
@fadhlanauliazikra
I resolve complex platform, advertising, and e-commerce support issues.
IndonesiaWhat I'm looking for
At TDCX Malaysia, I support a major social media advertising platform by resolving account architecture, catalog synchronization, pixel tracking, and partner integration issues for high-spend advertisers.
I've also supported tiket.com and Shopee ID, processing 200+ domestic flight refund requests weekly and resolving 90% of live-chat inquiries on first interaction. I translate complex system behavior into clear, actionable guidance in fluent English and native Indonesian.
Experience
Work history, roles, and key accomplishments
Technical Customer Service Specialist (Indonesia Speaking)
TDCX Malaysia
Aug 2025 - Jul 2026 (11 months)
Resolved advanced account architecture issues and conducted root cause analysis for platform discrepancies. Translated complex system behavior into actionable technical guidance for high-spend advertisers.
Education
Degrees, certifications, and relevant coursework
Padang State Polytechnic
Advanced Diploma, English for Translation and Broadcasting
2017 - 2020
Grade: 3.64 GPA
Activities and societies: English Department Student Association (2018–2019)
Graduated with a 3.64 GPA. Active in the English Department Student Association from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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