Ana Vásquez
@anavsquez1
Customer Service Representative at SIINGMI S.A.S. who followed customer requests and formal complaints through to resolution.
ColombiaWhat I'm looking for
At SIINGMI S.A.S., I assisted customers with questions about services, response times, and request status. I handled requests and formal complaints, following each case through to closure.
I prepared and followed up on quotes, coordinated scheduled services, and kept customers informed. I also recorded and updated customer and service information in SIINGMI Digital and supported administrative documentation.
I'm studying Software Engineering at Universidad de La Salle and have a certified C2 English level. I'm seeking a Customer Service Associate role in an on-site or remote environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SIINGMI S.A.S.
Jan 2026 - Jul 2026 (6 months)
Assisted customers with service inquiries and handled formal complaints (PQRS) through to resolution. Coordinated quotes and scheduled services, and maintained accurate customer records in the SIINGMI Digital platform.
Education
Degrees, certifications, and relevant coursework
Universidad de La Salle
Bachelor of Science, Software Engineering
Pursuing a Bachelor of Science in Software Engineering, currently in the fourth semester of the online program.
EF Education First
EF SET English Certificate, English Language
Grade: C2 Proficient (77/100)
Earned the EF SET English Certificate with a C2 Proficient level, scoring 77/100 in September 2026.
Colegio Alianza Pedagogica
High School Diploma, General Studies
Completed high school education and obtained the Bachiller Academico diploma in November 2024.
Universidad Tecnologica de Pereira
Software Development Program, Software Development
2022 - 2022
Completed the Mision TIC 2022 Software Development Program, focusing on software development skills.
Platzi
Front End Developer, Web Development
Completed courses in Basic Programming, Front End Developer, and Front End Developer Practical.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
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