Felipe Dangond Visual

At Teleperformance, I provided customer support through multi-channel contact center platforms, managing inquiries, service requests, claims, and escalated issues. I resolved complex customer problems while following company procedures.

I tracked cases, updated customer records in CRM software and internal databases, and met and exceeded KPIs and service quality benchmarks. I hold an Associate Degree in Communication Media from Corporación Unificada Nacional CUN.