Looking for a job

Diego De la Cruz

@diegodlc

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I deliver customer support across calls, chat, email, billing, and technical issues.

Colombia

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What I'm looking for

I'm looking to reenter the workforce in a role where I can apply my customer service experience, C2 English, communication skills, strong work ethic, and adaptive work style.

Completed a Technical Certificate in Computer Hardware Technology/Technician at Servicio Nacional de Aprendizaje (SENA) in November 2025, along with a High School Diploma from Colegio MonteHelena. I also have a language assessment certificate in English Language Proficiency (C2, CEFR) in September 2026.

At Centro, I contributed to customer satisfaction by addressing inquiries via calls, chats, and email. Supported billing and technical issue resolution, conducted transaction analysis to detect fraudulent activities, and collaborated with internal teams to ensure efficient issue resolution. Skilled in business English, written and oral communication, and committed to fostering a seamless customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Centro

Jan 2026 - Mar 2026 (2 months)

Responded to incoming calls, chats, and emails, providing timely and professional customer service. Assisted with billing inquiries, technical support, and website navigation, resolving issues efficiently and escalating when necessary.

Problem Solving Technical Support Billing Fraud Analysis

Education

Degrees, certifications, and relevant coursework

Education First

Completion Certificate (C2 English), English Language

Completion Certificate (C2 English) issued by Education First in September 2026.

SENA

Techical Certificate, Computer Hardware Technology/Technician

2024 - 2025

Grade: 3.5

• Completed a technical program covering computer hardware diagnostics, repair, and preventive maintenance.
• Gained hands-on experience installing, configuring, and troubleshooting desktop and laptop systems.
• Studied networking fundamentals, including setup and basic troubleshooting of network connections.