Open to opportunities

anarkhi dianastuty

@anarkhidianastuty

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Customer Support Specialist with 5+ years of experience in omnichannel and tech-enabled customer service.

Indonesia

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What I'm looking for

I'm looking to help remote-first organizations build scalable, efficient, customer-centric support operations through omnichannel service, AI-assisted support, workflow automation, and continuous process improvement.

I’m a Customer Support Specialist with 5+ years of experience in high-volume customer service across chat, email, WhatsApp, and voice. I specialize in issue resolution, escalation handling, CRM, and delivering clear and efficient customer support.

I’m interested in remote Customer Support, Customer Experience, and Customer Operations roles, particularly with tech, SaaS, AI-enabled, and international companies. I enjoy problem-solving, working with clear processes and technology, and continuously improving the customer experience.

I’m now looking to grow in a technology-driven environment where I can combine my customer service experience with new AI and digital tools.

Experience

Work history, roles, and key accomplishments

Global Customer Support & Customer Operations Specialist

Halara

Mar 2026 - Jun 2026 (3 months)

Provided omnichannel customer support for a global D2C athleisure brand, handling 130-180 emails daily and coordinating with logistics teams to resolve fulfillment issues. Improved performance ranking from #17 to #7 within two months.

Zendesk WMS Lark Email Support Customer Experience Escalation Management Case Management

Education

Degrees, certifications, and relevant coursework

Universitas Negeri Yogyakarta

Bachelor of Management, Management

2013 - 2018

Grade: 3.62 / 4.00

Activities and societies: Head of Public Relations, Management Student Association (2014–2015); coordinated student engagement programs and organizational communications; collaborated with cross-functional committees to organize academic and student activities.

Bachelor of Management degree from Universitas Negeri Yogyakarta, with a GPA of 3.62 out of 4.00. Served as Head of Public Relations for the Management Student Association from 2014 to 2015.