anarkhi dianastuty

I've supported customers for Halara across Australia, Europe, and the United States, handling 130–180 daily email cases across orders, delivery, returns, refunds, exchanges, and post-purchase support. Using Zendesk and WMS, I worked with Logistics and Operations teams to investigate fulfillment issues and improved my performance ranking from #17 to #7 in two months.

At Halo BCA, I progressed through three promotions while delivering high-volume inbound phone, web chat, WhatsApp, and live chat support for retail and priority banking customers. I handled fraud-related cases, transaction reviews, complaints, verification, and complex escalations using CRM, Core Banking Systems, and Customer Information Systems.

I've consistently delivered 96% CSAT, mostly 100% QA scores, and SLA-focused service, including first responses under one minute in live chat. I was recognized as Best Live Chat Agent of the Month and supported high-volume BCA Expoversary campaigns.

Beyond customer support, I led operations for a food and beverage business, improving workflows and contributing to 35% sales growth in three months. I'm expanding my work in AI-assisted support, automation, documentation, and scalable customer operations for remote-first teams.