Muchammad Abdul Hakim ismail

I’m a customer support professional with 2 years 5 months of experience managing customer communications via WhatsApp Business, backed by a Bachelor’s degree in English Language Education (GPA 3.55). I’m skilled in written English communication, handling complaints with empathy, and keeping responses clear, professional, and solution-oriented.

In my role as a Customer Support Representative, I handled all incoming inquiries and complaints and managed high-volume daily messages covering product inquiries, order tracking, returns, and after-sales support. I coordinate with internal teams to resolve escalated issues, follow up on pending matters, and identify recurring concerns to suggest improvements to the support process.