Looking for a job

N E L L A User

@nellauser

I manage high-volume customer support, lead follow-ups, and administrative workflows across multiple communication channels.

Indonesia

Message

What I'm looking for

I'm looking for a remote customer support or administrative role where I can manage client communication, lead follow-ups, records, and team coordination while delivering fast, accurate service.

I've managed end-to-end WhatsApp, live chat, email, and voice-call communications for high-profile client campaigns at Lovelia Management, serving as a frontline contact for company PICs and key partners.

I document communication logs, client updates, and follow-up metrics in Google Workspace and Notion, while resolving daily operational queries with a 95% success rate. I maintain rapid lead engagement, averaging under five minutes in response time.

At Mandiri Outbound, I handled 50–80 customer enquiries and lead follow-ups each day in English and Indonesian across WhatsApp, digital chat, and email. I achieved 90% first-contact resolution and 98% information accuracy by providing clear product, process, and FAQ guidance.

I'm comfortable working independently in remote environments, balancing multiple priorities with detail-oriented administrative support, accurate data entry, and strong customer relationship building.

Experience

Work history, roles, and key accomplishments

Current

Communication & Support Specialist

Current

Lovelia Management

Dec 2023 - Present (2 years 9 months)

Managed end-to-end communications across WhatsApp, live chat, email, and voice calls for high-profile client campaigns, ensuring rapid lead follow-up and strong customer engagement. Served as the primary frontline contact for company PICs and 10–15 key partners per project, maintaining an average response time of under 5 minutes.