Endsivan Benaya

I'm currently a Tenured Agent at 5CA, supporting remote customer support teams with daily operations, workflow monitoring, task distribution, and customer escalations.

I've worked in fast-paced customer operations environments, helping teams meet service level agreements while collaborating cross-functionally to improve support efficiency. My experience includes performance coaching, conflict resolution, KPI and SLA monitoring, and maintaining a positive remote work environment.

Previously, I supervised export-import administrative workflows at PT. Setya Bhakti Pramitra, coordinating customs clearance, shipment schedules, logistics providers, and urgent customer deliveries. I reduced documentation errors by implementing standardized administrative procedures.

My background also includes customer-facing retail leadership at Coles and one-on-one drum instruction at Fantasia Music Course. I bring practical leadership, operational discipline, and a customer-focused approach to every role.