Open to opportunities

Ananda Naik

@anandanaik

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Accomplished leader with over 22 years of experience in diverse leadership roles

India

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What I'm looking for

Seeking a challenging role that leverages my expertise in sales operations, digital transformation, and customer experience to drive business growth and excellence.

As a seasoned executive with a proven track record of driving business growth and excellence, I leverage my expertise in sales operations, digital transformation, and customer experience to propel organizations forward. With a strong passion for technology and digitization, I continuously strive to improve customer experience and drive profitable growth.

Throughout my career, I have demonstrated strategic collaboration and cross-functional teamwork to drive business strategy, implement new business models, and manage client relationships. My excellent communication skills enable me to effectively convey ideas and build strong relationships across all organizational levels.

As a thought leader, I have developed and implemented numerous initiatives that have been recognized as best practices across the globe. My expertise in GTM strategy, P&L management, partner management, and operational excellence has enabled me to drive business success and improve overall performance.

Experience

Work history, roles, and key accomplishments

Current

Head Sales Operations

Current

HP India Sales Pvt Ltd

Nov 2019 - Present (5 years 6 months)

Responsible for Lead to Cash operations for the India market, driving Go-to-market strategy and implementing best practices globally. Key decision maker in large-scale integrations and continuous process improvements through automation and digitization.

Sales Operations Go To Market Strategy Business Analytics Process Improvement Automation Channel Management SAP CPQ Digital Transformation Leadership

Current

Chairperson Diversity, Equity & Inclusion

Current

HP India Sales Pvt Ltd

Jan 2021 - Present (4 years 4 months)

Developed and implemented diversity and inclusion policies that improved workplace culture. Led initiatives for women empowerment and hiring people with disabilities, significantly enhancing employee satisfaction.

Diversity And Inclusion Policy Development Employee Engagement Recruitment Program Development Leadership Communication

Sr Manager, Services

HP India Sales Pvt Ltd

Nov 2015 - Nov 2019 (4 years)

Launched Device as a Service in the APJ region, improving revenue time and transforming service delivery frameworks. Managed P&L and led a diverse team to enhance service delivery.

Device Management Service Delivery Team Leadership ITIL Process Improvement Project Management Automation

Team Manager – Tech Support

HP & Digital

Aug 2003 - Mar 2007 (3 years 7 months)

Managed a technical support team, improving employee performance and customer satisfaction ratings significantly. Transitioned mission-critical operations for Europe, enhancing service delivery.

Team Management Technical Support Customer Satisfaction Performance Coaching Operations Management Quality Assurance

Service Segment Management

HP India Sales Pvt Ltd

Apr 2007 - Nov 2015 (8 years 7 months)

Held progressive roles establishing service and support capabilities, designing support strategies, and refining policies for competitive benchmarks during tenure in Bangalore and Singapore.

Service Management Policy Development Competitive Analysis Product Lifecycle Management Team Collaboration Strategic Planning Process Optimization

Sr Tech Support Representative

Dell International Services

Feb 2002 - Apr 2003 (1 year 2 months)

Provided technical support for North American customers, achieving high performance ratings and recognition for contributions to customer service excellence.