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Shilpa Ganesh

@shilpaganesh

Message

Senior sales operations leader driving sales transformation, UAT, and learning programs across APJ.

India

Message

What I'm looking for

I seek a leadership role in sales operations or transformation where I can drive scalable processes, stakeholder-aligned programs, and measurable sales enablement impact.

I am a seasoned sales operations and transformation leader with 27 years in the IT industry, specializing in sales operations, user acceptance testing, project management, and sales learning programs across the APJ region. I lead Centres of Excellence, run large-scale UAT for enterprise deployments, and design and deploy global certification and onboarding programs that achieved very high participation.

My strengths include building scalable processes, strong governance, stakeholder engagement across time zones, and leading multilingual program rollouts. I have a consistent record of improving sales performance, setting up new functions (including manufacturing support and sales support roles), and earning recognition for measurable contributions to business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Sr Manager - Sales Operations

Current

Dell Technologies

Mar 2021 - Present (4 years 6 months)

Lead the Centre of Excellence for APJC Sales Operations across enterprise and commercial business units, driving pre-order and logistics enablement and achieving 99.5% regional participation in global programs over four years.

Sales Operations Program Management Stakeholder Engagement Change Management

Sr Manager - User Acceptance Testing

Dell Technologies

Aug 2018 - Mar 2021 (2 years 7 months)

Led a team of UAT specialists for large-scale IT deployments, defining acceptance criteria with business and development teams and implementing best practices to ensure timely delivery and continuous process improvement.

User Acceptance Testing Test Management Team Leadership Process Improvement Project Coordination

Training Manager

Dell Technologies

Mar 2007 - May 2008 (1 year 2 months)

Developed and executed new-hire onboarding and sales training curricula for India, aligning curriculum with business needs to accelerate ramp-up and improve seller performance.

Learning Development Onboarding Curriculum Design Sales Enablement Training Delivery Performance Improvement Needs Analysis

Sales Coach

Dell Technologies

Mar 2006 - May 2008 (2 years 2 months)

Coached new hires and low-performing sellers to improve sales productivity and contributed to establishing Dell's manufacturing support processes in India.

Coaching Sales Training Performance Coaching Cross Functional Collaboration Hiring Onboarding Sales Enablement

Sales Representative

Dell Technologies

Jun 2001 - Feb 2006 (4 years 8 months)

Managed consumer and commercial sales in Andhra Pradesh, generated new business funnels, closed deals via demonstrations and negotiations, and grew customer commitments.