ananda bezuidenhout
@anandabezuidenhout
Experienced call centre professional skilled in technical support and medical-aid customer service.
South AfricaWhat I'm looking for
I am a dedicated, adaptable call centre professional with extensive experience in technical support and the medical aid sector, consistently delivering high customer satisfaction and operational efficiency. I maintained a 95%+ customer satisfaction rating over 12 months and routinely handle high call volumes, complex queries, and confidential member information with adherence to POPIA and quality standards.
I bring strong multilingual communication in English and Afrikaans, deep knowledge of medical aid processes and alarm-system troubleshooting, and advanced proficiency with CRM systems and Microsoft Office. I excel at problem-solving under pressure, data accuracy, and supporting cross-functional teams to improve service levels and operational performance.
Experience
Work history, roles, and key accomplishments
DSSenior Contact Centre Consultant
May 2017 - Feb 2025 (7 years 9 months)
Delivered member, provider, and broker support for medical aid benefits, claims, and authorisations, maintaining a 95%+ customer satisfaction rating over 12 months and ensuring POPIA compliance and timely resolution of complex queries.
Technical Call Centre Agent
Atlas Security
Aug 2011 - May 2017 (5 years 9 months)
Provided first-line technical support and remote diagnostics for alarm systems, performed panel programming and signal testing, and supported monitoring teams to maintain operational service levels.
Education
Degrees, certifications, and relevant coursework
ALAlison
Certificate, Administrative Support
2025 - 2025
Completed online courses in Executive Assistant Mastery and Administration Assistant through Alison in July 2025.
Brandwag High School
National Senior Certificate, General Secondary Education
2002 - 2006
Completed the National Senior Certificate at Brandwag High School, covering general secondary education from 2002 to 2006.
Teachers Record
TEFL Certificate, English Language Teaching
Completed a TEFL (Teaching English as a Foreign Language) certificate as listed.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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