Donovan Pienaar
@donovanpienaar
IT and customer service professional with 10+ years ensuring technical reliability and exceptional client support.
South AfricaWhat I'm looking for
I am an accomplished IT and customer service professional with over 10 years' experience supporting users, diagnosing systems, and delivering timely resolutions. I have worked at IBM, FNB, Liberty Life and currently at Motus I.T., building a strong track record in technical support.
I am patient, communicative, and process-oriented, experienced in helpdesk support, troubleshooting, team mentoring, and improving customer satisfaction, and I seek to bring this expertise to a new technical support role.
Experience
Work history, roles, and key accomplishments
Recruitment Consultant
Progression
Sep 2022 - Aug 2023 (11 months)
Managed job advertising, screened CVs, and placed candidates to support hiring processes and improve time-to-fill during a learnership.
Customer Care Agent
Liberty Life
Apr 2011 - Jan 2012 (9 months)
Resolved client queries, checked policies/payments/documents, and maintained client records to ensure accurate claims tracking and timely responses.
Customer Service Agent
Dell
Feb 2007 - May 2008 (1 year 3 months)
Logged hardware faults, provided updates to customers, and resolved inquiries through multi-channel communication to maintain service continuity during a learnership placement.
Education
Degrees, certifications, and relevant coursework
ICInternational Business Machines Corporation
Certificate, Business Acumen
Completed IBM Business Acumen certificate focused on foundational business knowledge in 2018.
ICInternational Business Machines Corporation
Certificate, Tivoli Administration and Implementation
Completed Tivoli Administration and Implementation certificate focused on Tivoli systems administration in 2017.
Matric Certificate
Matric Certificate, Secondary Education
Completed Matric Certificate, the South African secondary school qualification.
DADamelin
Diploma, Information Systems Management
Diploma in Information Systems Management from Damelin covering information systems concepts and practical IT skills.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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