Open to opportunities

Anetta Avela

@anettaavela

Message

Adaptable customer support professional with a focus on technical troubleshooting.

South Africa

Message

What I'm looking for

I am looking for a role that values customer-centric solutions and offers opportunities for growth.

I am an adaptable and results-driven professional with extensive experience in customer support, technical troubleshooting, and digital platform management. I thrive in high-pressure environments and have a proactive approach to problem-solving, consistently exceeding service expectations. My passion lies in delivering customer-centric solutions while upholding integrity, empathy, and efficiency.

In my current role as a Customer Service Consultant at Ikeja Wireless, I resolve technical and account-related issues via digital platforms, focusing on customer satisfaction and service improvement. Previously, I worked as a Digital Care Consultant at MultiChoice Group, where I provided technical troubleshooting and account management remotely. My diverse experience has equipped me with the skills to navigate complex systems and communicate effectively with diverse stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Consultant

Current

Ikeja Wireless

Dec 2023 - Present (1 year 7 months)

Resolved technical and account-related issues via digital platforms, ensuring high customer satisfaction. Analyzed data to identify areas for service improvement and managed digital customer interactions across multiple channels.

Troubleshooting Data Analysis Customer Satisfaction

Digital Care Consultant

MultiChoice Group

Apr 2022 - Present (3 years 3 months)

Provided technical troubleshooting and account management remotely, handling digital customer inquiries via online platforms. Supported payment processing and service escalations to ensure seamless customer experience.

Technical Troubleshooting Account Management Payment Processing Customer Escalation

Customer Service Representative

CareCall Retail & Distribution Services

Jun 2020 - Present (5 years 1 month)

Processed lottery claims and prize verifications, maintaining regulatory compliance and accurate transaction records. Assisted customers with game rules and issue resolution, ensuring a smooth customer experience.

Lottery Claims Processing Regulatory Compliance Transaction recording

Control Room Operator

Fidelity ADT

Apr 2017 - Present (8 years 3 months)

Monitored alarm systems and managed emergency response protocols, communicating with security teams for prompt incident management. Maintained situational awareness and operated under strict Standard Operating Procedures.

Emergency Response Incident Management Situational Awareness

Education

Degrees, certifications, and relevant coursework

University of South Africa

LLB, Law

Studied legal principles and their applications, focusing on various aspects of law. Developed strong analytical and research skills essential for legal practice.

I-

i-Fundi

BBA, Business Administration

Completed a Bachelor of Business Administration, gaining foundational knowledge in business management. Focused on core business functions and administrative practices.