Amy User
@amyuser9
HR Generalist focused on payroll, HR systems, and employee relations.
United KingdomWhat I'm looking for
I am an HR Generalist with hands-on experience in payroll administration, HR systems, onboarding and employee relations across multi-entity UK operations. I work as the first point of contact for HR queries for several hundred employees and manage payroll for multiple UK entities.
Throughout my career I have supported HR transformation and payroll transition projects, administered monthly payroll cycles, maintained HR records in line with GDPR, and delivered training and inductions across multiple sites. I also assist HR Business Partners with investigations, disciplinary hearings, reporting and continuous improvement initiatives.
I am CIPD member-focused on professional development and plan to start a Level 7 qualification. I bring a committed, adaptable approach to HR administration, recruitment, absence management and HR policy implementation to drive operational excellence.
Experience
Work history, roles, and key accomplishments
ALManage HR support for ~300 employees and administer payroll for four UK entities totalling ~700 employees; led HR transformation and payroll transition projects to improve processes and reporting.
HR Assistant
NTM GB
Jul 2019 - Jun 2022 (2 years 11 months)
Maintained employee records and HR software in line with GDPR, supported recruitment, investigations, disciplinaries and administered payroll for 70–80 employees.
Office Administrator
Kidderminster Carpets Ltd
Sep 2015 - Jun 2019 (3 years 9 months)
Processed orders, prepared quotations, managed follow-ups and performed website management and outbound customer calls to drive sales and upsells.
New Business Development
Andyloos
May 2015 - Sep 2015 (4 months)
Re-engaged lapsed accounts and prospected new customers via outbound calls and email campaigns to generate new business and promote offers.
Team Leader
GDF Suez Cofely
Sep 2013 - Apr 2015 (1 year 7 months)
Managed a 10–15 person mail opening team, distributed workload to meet SLAs/KPIs, conducted performance reviews and handled disciplinaries and grievances.
Retail Sales Advisor
BCG XL
Feb 2011 - Sep 2013 (2 years 7 months)
Handled B2B and B2C sales, order placement and customer issue resolution using Salesforce and internal order systems; acted as contact for regional rep.
Sales Support Administrator
Amada UK
Jun 2010 - Feb 2011 (8 months)
Provided sales administration support including order processing and customer assistance to support the sales team.
Customer Assistant
Tesco Express
Sep 2008 - Jun 2010 (1 year 9 months)
Delivered customer service, operated cashier duties and supported store operations to maintain service levels.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Worcester
Bachelor of Arts, Human Resource Management & Business Law
2016 - 2019
Grade: 2:2
Completed a Bachelor degree in Human Resource Management and Business Law with a 2:2, focusing on HR practices and employment law.
Bournville College
Access to Higher Education Diploma, Access to Higher Education
2015 - 2016
Grade: Passed
Completed an Access to Higher Education course preparing for university-level study.
Protocol Consultancy Services
NVQ Level 2, Business Administration
2009 - 2010
Grade: Passed
Completed a Business Administration NVQ Level 2 qualification.
Bewdley School and Sixth Form Centre
GCSEs and A-levels, Secondary Education
2004 - 2009
Completed secondary education including GCSEs (C or above in English, Maths & Science) and A-levels in Media Studies and English Language & Literature.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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