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PeaQ User

@peaquser

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Experienced administrative and HR professional specializing in EDI initiatives.

United Kingdom

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What I'm looking for

I seek a role that values diversity and offers growth opportunities in HR.

I am an experienced administrative and HR professional with over six years of expertise in managing recruitment processes, optimizing HR operations, and implementing logistics systems. My career has been marked by a commitment to enhancing client satisfaction and operational efficiency through strategic planning and data analysis. I have a proven track record in fostering inclusive environments and driving positive organizational change, particularly through my work on Equality, Diversity, and Inclusion (EDI) initiatives.

Currently, I am part of the NHS Graduate Management Training Scheme, where I focus on leadership and organizational development. My role involves working on EDI projects aimed at improving representation and retention within the workforce. I have successfully led initiatives that have resulted in significant improvements in client satisfaction and team diversity. My educational background includes a Master of Science in Occupational and Organizational Psychology, which complements my practical experience in HR and administrative roles.

Experience

Work history, roles, and key accomplishments

Current

HR – Learning and Organisational Development

Current

Royal Berkshire Trust

Sep 2023 - Present (1 year 8 months)

Currently building competencies in leadership and employee relations while working on EDI projects focused on representation and retention. Involved in formulating employee value propositions and supporting staff engagement initiatives.

Leadership Employee Relations Data Analysis Training Delivery

Expert Engagement Team Lead and Billing Officer

Chat Desk Inc

Apr 2023 - Oct 2023 (6 months)

Led a team managing a portfolio of 23 companies, improving client satisfaction and operational efficiency through data-driven strategies and enhanced CRM tool integration.

Team Leadership Client Management CRM Tools Data Analysis

Data Analyst and Expert Engagement Officer

Chat Desk Inc

Nov 2022 - Apr 2023 (5 months)

Sourced and shortlisted candidates across time zones, achieving a high onboarding success rate while supporting accounting departments with billing inquiries and fostering inclusive practices.

Recruitment Data Analysis Candidate Sourcing Billing Support

Administrative and Human Resource Officer

Zing Cuisines

Aug 2020 - Nov 2022 (2 years 3 months)

Streamlined recruitment processes and HR administration, leading diversity initiatives that significantly improved employee engagement and satisfaction scores.

Recruitment HR Employee Engagement Process Optimization

Administrative and Logistics Officer

Emerson

May 2018 - Jul 2020 (2 years 2 months)

Implemented logistics processes that improved service delivery quality and managed budgets effectively, contributing to enhanced operational efficiency.

Logistic Management Budget Management Process Improvement Compliance