Benita Masudi

Served as the initial point of contact for all HR-related inquiries, managing end-to-end onboarding and offboarding processes. Administered monthly payroll, ensuring accuracy and compliance, and processed various family leave requests while collaborating with ADP for seamless operations.

Spearheaded full-cycle recruitment, from job postings and interviews to offer management and onboarding, including right-to-work checks and contract issuance. Managed employee relations, conducted investigations, and oversaw sponsorship/work visa applications and international transfers across EMEA.

Supported comprehensive recruitment processes, including job requisitions, CV screening, and interview coordination. Managed employee records, processed employment changes, and prepared monthly payroll data while ensuring GDPR compliance and resolving data discrepancies.

Managed the full recruitment lifecycle, including advertising vacancies, processing applications, conducting interviews, and performing reference and compliance checks. Handled right-to-work verifications, contract amendments, and employee onboarding, while coordinating with payroll for timely processing.

Managed room bookings and effectively upsold packages to customers, ensuring high levels of satisfaction. Handled customer inquiries via phone and email, processed payments accurately, and maintained precise reservation records.

Completed a Bachelor of Arts in Hospitality Management, gaining foundational knowledge in the hospitality industry. Developed skills in management, operations, and customer service relevant to the field.

Achieved a Master of Science in Human Resource Management, which is CIPD Accredited. This program deepened understanding of HR policies, employee relations, and strategic HR practices.

Obtained certification as a Mental Health First Aider. This training equipped me with skills to provide initial support to individuals experiencing mental health issues.