In my current remote customer service role, I handle customer inquiries in Chinese and Malay through live chat and email. I also process deposits, withdrawals, and payment requests, and resolve transaction issues.
Through my online e-commerce side business, Amy Tham Shopper, I answered customer inquiries and handled order, payment, and delivery issues. I also managed after-sales support, refunds, and returns.
Earlier, I worked as an Admin at Chuan Super-Mart and in sales roles at YES 4G and 88 Jewelry. I used Microsoft Office for reports and documents, explained sales packages to customers, and tracked customer preferences in CRM.
